Change and the Organisation
Do you ever feel people are thinking "another initiative, another new slogan, another buy-in session, what is it this time?" or "I wonder what this is really about?"
When a change takes place in your organisation it's amazing what people pay attention to.
Organisations will carefully structure change messages, and the individuals will assess the change on what they experience - the behaviour of their line manager or the corridor conversations around the water cooler for example.
The organisation is under the misconception that it can control how the change is received with formal and explicit information; the perceptions of the individuals will instead be influenced by the informal communication within the organisation. This invites two questions:
- How can you create change messages that people will pay more attention to?
- How can you positively influence the informal communication within the organisation?
Want to know how?
Intention
- To become aware of some of the obstacles to change
- To provide an awareness of the types communication that really make a difference to perceptions within the organisation
- To deliver compelling change messages, reinforced by metaphoric and behavioural demonstration
Methodology
- Elicitation of current contexts and challenges
- Demonstration of effective delivery of a change message
- Explicit input of the techniques for delivering a balanced and engaging message
- Exercise to construct and deliver an influential message, and generate behaviours to support it
- Feedback and discussion in the context of further real scenarios
Explicit content/techniques
- Resourceful perceptions and approaches supported by conclusive psychological study
- Language techniques to engage individuals in change messages
- Construction of metaphoric behavioural communication
Outcomes
- Utilise change models appropriate to your business
- Prepare influential change messages focused on what motivates an individual
- Positively influence informal communication within the organisation
Logistics
- This session can be run as a 180-minute 'nugget' or as a one-day training course
- We like to use two facilitators for the 'nugget' version of this session - optimum number of attendees is 12 the maximum is 24
- For an optimal training environment we prefer a theatre style room layout with plenty of room for participants to move around
- Equipment requirements are a flip chart (necessity) and a projector/screen (optional)
Interested in Change and the Organisation? Contact Noggin
If you manage Change Messages in your Organisation, why not contact us now?
